A Tale Of Too Many Bookworm Boxes

I´m a huge Colleen Hoover fan. Maybe not THE greatest, most passionate fan in the entire world but I do love the authors books. I´ve been a fan for years and never missed out on anything the author has published.

It was late 2016 when I first noticed The Bookworm Box. A few people I knew were posting pictures of cute little purple boxes filled with all sorts of book related goodies and 2 random signed paperbacks, and that got me curious. I decided to get in touch with a few people and ask what all the fuss was about.

„It´s SO cool!“ One friend said.

„I love the Bookworm Box. And the proceeds for each box go to charity!“ Another friend said.

Now, that got me interested.

So, not only was a person going to receive 2 signed paperback books with lots of swag, the money spent for a box goes to charity? COOL! I loved the idea but still needed more info before purchasing a box.

To make a long story short – I checked the Bookworm Box homepage out. I went through every category like a crackwhore just to see what the catch was, because…. the Bookworm Box sounded too good to be true. I studied the whole website. Turned it inside and out.

How does it work?

Well, it´s really simple. For a certain amount of money you receive a monthly box subscription that includes 2 signed books and swag ( bookmarks, magnets, postcards…. anything that is book related ). The fee you pay per box goes to a chosen charity. 100% of the profit after overhead costs will be donated to different charities each month.

Easy, right?

But there is a catch. A minor one. The signed books you pay for are a surprise. You have no power over which book you´ll receive when you purchase a Bookworm box. I never thought of that as a problem because I did have faith that the owner of the Bookworm Box, author Colleen Hoover, wouldn´t send out just any type of book, right?

Needless to say- I found nothing fishy or dubious about the Bookworm Box. I was getting signed copies, plus I was discovering new authors… AND at the same time, I was giving to charity. BOOM! A win / win situation.

Now,  Bookworm boxes for us folks across the pond are a little more expensive. In the end, I paid around 50-60 Euros for my first Bookworm Box. That´s not really a great deal, considering the fact that I can get roughly 4-6 books from that kind of money. But hey….. We´re talking about the Bookworm Box, here. Good deeds. Great reads!

I dove head first into the system with blind trust, fully aware that I was paying alot of money for a cute purple box filled with book goodies.

bookworm2

The first order went smooth. It took exactly 1 month for my box to arrive and when it did, I was one happy camper. Mine! ALL MINE!

And because I was satisfied I continued my subscription for the following month.

Although I was in love with the Bookworm Box I had to skip a few boxes because not even I can afford to pay 50-60 Euros every month for 2 signed paperback books.

Everything went well and I stayed a happy fan until one day a box I skipped arrived.

Hmm. Okay. Fine. Maybe there was a misunderstanding on my part. Maybe I accidentally clicked the wrong button and didn´t really skip a box. Stuff like that can happen although I´m usually super careful with online stuff ( you can NEVER be to careful, am I right?). I waved the situation off and accepted the box, knowing I was going to be billed for the box I received. That same day I logged into my Bookworm Box account and checked if I actually skipped the box and I did. So why did the mailman deliver one? Who knows. Again, I clicked the skip button because…. I was sort of broke and couldn´t afford the following box.

A month later….

The mailman delivered 3 Bookworm Boxes. 3 (!!!) pretty purple book goodie packages on Monday, Tuesday and Wednesday. My first thought was:

  • The people over in Texas must find me special enough to sent me 3 Bookworm boxes
  • I won 3 boxes
  • Someone messed up
  • The internet was broken

One thing was for sure- I skipped that months box. There was no way I ordered those three. In the websites FAQs it´s stated that if you order more than one box then they cannot guarantee different books in those boxes. Meaning- you can get doubles and triple copies. Knowing that, why would I go out of my way and order more than 1 box if there´s a chance that I´ll receive more than 1 copy of the same book? Plus pay for that willingly? Speaking of paying…. I was billed for 3 boxes. Boxes I didn´t ask for because I hit the `skip` button.

I´m a stay at home mother. That means I have no income because I don´t work. I have 2 kids, a husband and we all live in a house that is under construction work since God know´s when. I´m not someone who complains much because life is what it is- not always easy. We´re not wealthy enough to throw money out the window but we´re not close to being poor, either. I can manage treating myself once in a while without living off of toast and butter for 2 weeks until pay-day.

I cannot buy 3 Bookworm boxes and sleep well at night. 3 boxes would be around 165 Euros for me. Can you imagine what my face looked like when the mailman delivered those packages? I was in tears because I was billed. That´s when I contacted the Bookworm Box. They needed to know that something wasn´t right. Customer service is a treat. The woman I exchanged emails with was a lovely, considerate person and after our brief exchange I was convinced that the problem was solved. I mean- we´re all only human, right? Mistakes can be made. But I was still billed.

A month later…..

3 (!!!) more boxes. I was in tears and ready to set my laptop on fire. That day my husband came home and we had a huge argument over my supposedly Bookworm Box addiction. In hindsight, I can´t blame him for his reaction. He saw 6 books, double, triple copies and thought I had lost it completely. To be honest- I thought I had lost it because I thought the problem had been taken care of. I was billed again.

I contacted the nice folks at the Bookworm Box once again and I was told that I had 3 accounts with each a subscription. I knew that wasn´t possible. I remembered signing in once. Because once is enough. After a long exchange I was promised the boxes wouldn´t be billed and that the 3 accounts would be deleted right away. I even got an apology, but that wasn´t any help because..I was billed anyways.

A few days later… 1 single box arrived. More tears were shed. I fired up my laptop and wrote another email, explaining that I got another box despite the fact that my account (s) has been deleted. I was freaking out. Why? Because by that time my credit card company froze my credit card because I reached my credit limit. One look at my online credit info had me in more tears. There I saw many many Bookworm boxes.

„Pay it forward.“ Was what the nice lady said. That´s a tough act for me to pull off because I live in Europe. No one from my inner / outer circle reads english novels. And doing a giveaway would involve more money from my side. Shipping costs can be a bitch. There was no way to pass the multiple books to someone else without having to pay.

You´re probably wondering about refunds, right?

Well, I was promised a refund for the boxes I received at the time but haven´t really gotten a refund.

That is scary stuff because I´ve never in my entire life reached my credit limit. I´ve never spent so much money on books before. Knowing you´re being billed is one thing. But seeing it with your own eyes will take you to a whole other level of “What the fuck am I going to do!”

In the end, I paid a stupidly, outrageous amount of money for books and swag. Money I don´t have and would never spend on surprise boxes, not even for the cute purple Bookworm boxes. Not even if it´s for a good cause. That´s a month worth of groceries for a 4 p. household. I could also get a complete outfits for my girls including gifts for each.

My point is- the money I unwillingly spent could have been used more productively. Not even the fact that my money went to charity can make me feel better because… Right now? With my bill? I don´t give a hoot about chartity.

Bottom line:

The Bookworm Box isn´t evil. The people at the Bookworm Box aren´t evil. But I do believe their system needs a little over looking and a good polish. Situations like mine shouldn´t happen.

Despite me being temporarily in a financial mess I still am a fan of the author and the Bookworm Box. I think it´s a great idea and will continue to support their cause, if only silently. I´m just going to stay far far away from them, from now on. I´ll admire all the good these people do from afar and hope to God I never receive another package again.

I want to end this on a good note without destroying anyone. I have no wish to purposely ruin anyone´s reputation, either. I just wanted to share my experience with The Bookworm Box, even if it wasn´t as great as I had hoped it would be.

All the best to the people at The Bookworm Box.

6 thoughts on “A Tale Of Too Many Bookworm Boxes

  1. This might be an American only thing, but have you tried disputing the charges with your credit card company? Here anyways you can call them up or go on to the credit card website and request that the charges be removed. I’ve had to do that for similar problems in the past and didn’t have to pay for the incorrect charges due to the charging company’s mistake.

    Like

  2. HOLY MOLY!! I’m so sorry to heart this horror story has taken place. I can only imagine how you must have felt getting all this boxes in such short amount of time. One of the reasons why I haven’t subscribed to the BookWorm Box is the hefty price tag. Now getting 7 of those boxes would make me scream with frustration!!

    Liked by 1 person

    1. Hey! 🙂 It DID frustrate me. I was a wreck after the last box arrived. And, you´re right. Pricing IS hefty. It is expensive, expecially when you don´t really know what you´re getting. I wouldn´t recommend The Bookworm Box to anyone outside the US. It doesn´t make any sense when alot of authors these days offer signed books on their websites, often for alot less money. It was a mistake I learned from. Thank you for commenting ❤

      Liked by 1 person

      1. so very true!!!! Not only do you not know what you get, I often don’t even know the authors and properly never will read it. It’s cheaper if you buy the book from Amazon or BookDepository. I get it that it’s supposed to be charity – but it’s still not worth it.

        Liked by 1 person

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